Aziel Pets LLC
Doing business as Aziel Pets, Mobile Pet Spa
Last updated: September 29, 2026

These Terms of Service (“Terms”) govern your use of the Aziel Pets LLC website, booking tools, messaging, and mobile pet grooming services. By booking, paying, signing our Client Agreement, opting in to texts, or using the website, you agree to these Terms.

If there is a conflict between these Terms and a signed Client Agreement for a specific appointment, the signed Client Agreement controls for that service.

1. Company

Aziel Pets LLC

[email protected]
(210)902-7984

Services are provided in and around Live Oak, Cibolo, Schertz, Texas and nearby areas we accept at booking.

2. Eligibility

You must be 18 or older to book. You confirm you are the owner or authorized agent of the pet.

3. Services

We provide mobile pet grooming and related services at or near your location, including full grooms, baths, nail care, and add-on treatments as booked.

Quotes are estimates until confirmed. Final price may change if coat condition, behavior, extra pets, or add-ons differ from what was booked. We will tell you before adding extra charges whenever reasonably possible.

4. Booking and payment

Appointments are confirmed only when we accept the booking. You authorize Aziel Pets LLC to charge the payment method on file for services and for disclosed fees (including late-cancellation, no-show, matting, parasite treatment, and similar fees described in the Client Agreement).

Full payment is due at the time of service unless we agree otherwise in writing.

5. Cancellations and no-shows

Cancellations with less than 24 hours’ notice may be charged a late-cancellation fee.

If we arrive and cannot reach you after our stated wait period, the appointment may be treated as a no-show and charged the booked base price.

Door cancellations because of pet behavior or client request may be charged the booked base price.

We may waive a fee in a genuine emergency at our discretion.

6. Client responsibilities

You agree to:

Provide safe parking and access for the mobile unit

Be present, or have an authorized adult present, at drop-off and pick-up

Disclose bites, aggression, medical conditions, allergies, and prior bad grooming experiences before service

Keep vaccinations current as required in the Client Agreement

Secure other pets and children away from the work area as needed

We may refuse or stop service for safety. If we stop for safety, the booked fee may still apply as stated in the Client Agreement.

7. Complimentary nail offer and first-groom offers

Promotional offers are optional and subject to availability.

Complimentary nails: Eligible pets may receive complimentary nail service (trim, grinding, paw balm, and bandana) once every 90 days per pet. Nail service requested sooner may be charged the then-current rate (currently $30 per pet unless we publish a different rate).

First full groom discount: New-client full-groom discounts (such as $30 off) apply only as advertised, cannot be combined with every other offer unless we say so, and apply to the first qualifying full groom only.

We may limit complimentary nail appointments so the calendar stays available for full grooms and new clients.

8. Satisfaction guarantee

If you are not satisfied with a groom, tell us within 7 days of the original appointment. We will return and re-groom the pet at no additional charge when the request is a genuine quality concern.

We may refuse future service if the guarantee is abused.

This guarantee does not cover conditions that existed before the groom, owner-requested extreme styles, or problems caused after pick-up (such as the pet getting wet or dirty).

9. Pets, risk, and liability

Grooming involves tools, water, dryers, and handling. Even with reasonable care, nicks, clipper irritation, exposed quicks, stress, or other issues can occur.

You agree to the risk disclosures in our Client Agreement, including hold-harmless language, emergency veterinary authorization, and owner responsibility for veterinary bills except where we agree in writing to cover a specific incident.

To the maximum extent allowed by Texas law, Aziel Pets LLC is not liable for indirect, incidental, or consequential damages. Our total liability for a claim related to a service is limited to the amount you paid us for that appointment, except for liability that Texas law does not allow us to limit (including certain personal-injury claims caused by our gross negligence or willful misconduct).

10. Photos

Unless you opt out in writing, you grant Aziel Pets LLC a license to use photos or video of your pet taken in connection with service for our website, social media, and advertising, royalty-free. You may withdraw consent for future use at any time.

11. Website use

You may not misuse the site, scrape it, attempt to break security, post unlawful content, or use it to harass staff or other clients. We may suspend access.

Website content is owned by Aziel Pets LLC or our licensors. You may not copy our branding, logos, or content without permission.

12. SMS and electronic communications (A2P)

If you provide a mobile number and opt in, you agree to receive texts from Aziel Pets as described in our Privacy Policy.

Message frequency varies

Message and data rates may apply

Reply STOP to opt out

Reply HELP for help

Consent is not required to buy services

Carriers are not liable for delayed or undelivered messages

You represent that you are the subscriber or customary user of the number you provide and that you will notify us if you change numbers.

Email and SMS appointment messages are part of providing the service you requested.

13. Reviews

You may leave honest reviews. You may not post unlawful, defamatory, or false statements. We may respond publicly to reviews with factual service information.

14. Third-party tools

Booking, payments, maps, and messaging may run through third-party vendors. Their terms apply to their systems.

15. Changes

We may change these Terms at any time. The updated date will change. Continued booking or site use after changes means you accept the new Terms. We may also notify you by email or text for material changes.

16. Termination

We may refuse or discontinue service, including for unpaid balances, abuse of offers, safety issues, or mistreatment of staff.

17. Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Exclusive venue for disputes is the state or federal courts located in [Bexar / Guadalupe] County, Texas, unless the law requires otherwise.

18. Miscellaneous

If one part of these Terms is unenforceable, the rest remains in effect. These Terms plus the Client Agreement and Privacy Policy are the full agreement for website use and general service terms. Our failure to enforce a term is not a waiver.

19. Contact

Aziel Pets LLC
[email protected]
(210)902-7984

For SMS help: reply HELP or contact the phone/email above.