Aziel Pets LLC
Doing business as Aziel Pets, Mobile Pet Spa
Last updated: September 29, 2026

This Privacy Policy explains how Aziel Pets LLC (“Aziel Pets,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use our website, booking tools, SMS/text program, email, phone, and mobile pet grooming services.

By using our website or services, or by providing your information to us, you agree to this Policy.

1. Who we are

Aziel Pets LLC is a mobile pet grooming company serving the greater Live Oak / Cibolo / Schertz, Texas area and surrounding communities.

Contact for privacy and SMS questions:
Email: [email protected]
Phone: (210)902-7984

2. Information we collect

We may collect:

Identity and contact information
Name, phone number, email address, billing and service address.

Pet information
Pet name, breed, age, weight, coat condition, vaccination status, veterinarian information, behavior notes, medical conditions, grooming preferences, and photos or videos of your pet (and, if you appear in them, of you).

Service and transaction information
Appointment dates, services requested or performed, invoices, payment confirmation, cancellation or no-show history, reviews, and communications with us.

SMS and messaging information
Mobile number, consent records (time, date, method, and language of opt-in), opt-out requests, delivery status, and message content needed to provide the service.

Technical information
IP address, browser type, device type, pages viewed, referring URL, and approximate location when you use our website.

Payment information
We do not store full credit card numbers on our website. Payments are processed by our payment processors. We may keep limited billing details (last four digits, card brand, billing ZIP) as needed to charge authorized fees.

3. How we collect information

Forms on our website or booking system

Phone, text, email, or in-person conversations

Facebook, Instagram, Google, or other ads and lead forms

Google Business Profile and review tools

Cookies and similar technologies on our website

Our customer, booking, and messaging platforms (including GoHighLevel or similar tools)

4. How we use information

We use information to:

Schedule, provide, and follow up on grooming and related services

Send appointment confirmations, reminders, arrival texts, and service updates

Send marketing texts or emails only if you opted in

Process payments and collect authorized fees (including late-cancel and no-show fees where disclosed)

Improve service quality, training, and safety

Request reviews or testimonials after service

Respond to questions and complaints

Comply with law and protect our rights, staff, clients, and animals

Operate and improve our website and advertising

5. Text messaging / A2P SMS program

Aziel Pets operates a text messaging program for service and, where separately consented, marketing messages.

Program name: Aziel Pets SMS
Message types may include:
appointment confirmations, reminders, arrival notices, follow-up care, review requests, and promotional offers (such as free nail trims or first-groom discounts) if you opted in to marketing texts.

Frequency: Message frequency varies. You may receive several service messages per appointment, plus occasional promotional messages if you opted in. We do not send more promotional texts than needed to honor your request and our offers.

Cost: Message and data rates may apply.

Opt-in: We only send marketing texts if you give prior express written consent (for example, by checking an SMS opt-in box, submitting a form that discloses SMS terms, or otherwise clearly agreeing). Consent is not a condition of purchase or of receiving grooming services.

Opt-out: Reply STOP to any message to opt out. You may also text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. After you opt out we will send a one-time confirmation and then stop marketing and non-essential texts. We may still send a limited transactional message when required to complete a booked service you already requested, unless you tell us not to contact you at all.

Help: Reply HELP for help, or contact [PRIVACY EMAIL] / [BUSINESS PHONE].

Carriers: Wireless carriers are not liable for delayed or undelivered messages.

No mobile number selling: We do not sell, rent, or share mobile phone numbers with third parties for their own marketing. We may share numbers with vendors who send messages on our behalf (for example, our CRM, booking, or SMS platform and the aggregators/carriers that deliver texts). Those vendors may use the number only to provide services to us.

Consent records: We keep records of opt-in and opt-out.

6. Cookies and website analytics

Our website may use cookies, pixels, and analytics tools (including Google and Meta/Facebook tools) to understand site use and measure ads. You can control cookies in your browser. Some site features may not work if cookies are disabled.

7. How we share information

We do not sell your personal information.

We may share information with:

Service providers who help us operate (booking, CRM, SMS/email delivery, payment processing, website hosting, accounting, insurance)

Groomers and staff who need the information to serve your pet

Veterinarians in an emergency, as authorized in our Client Agreement

Professional advisors (attorneys, accountants)

Authorities when required by law (including bite reporting)

A buyer or successor if we sell or reorganize the business

Those parties are expected to use the information only as needed to perform their role for us, except where the law requires otherwise.

8. Photos and reviews

If you consent, we may use photos or videos of your pet (and you, if you appear) on our website, social media, and ads. You may withdraw photo consent for future use by emailing [PRIVACY EMAIL]. We may not be able to remove images already published by third parties.

If you leave a public review, that content is controlled by the review platform’s terms.

9. Data retention

We keep information as long as needed to provide services, keep business and tax records, resolve disputes, enforce agreements, and meet legal requirements. SMS consent and opt-out logs are retained as needed for A2P / TCPA compliance.

10. Security

We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.

11. Children’s privacy

Our services are for adults booking care for pets. We do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us and we will delete it.

12. Your choices

You may:

Update your contact or pet information

Opt out of marketing emails using the unsubscribe link

Opt out of marketing texts by replying STOP

Request access to or correction of information we hold, subject to law

Request deletion where the law allows (we may retain information we must keep)

Texas residents and others may have additional rights under applicable law. To exercise a request, email [PRIVACY EMAIL]. We may need to verify your identity.

13. Third-party links

Our site may link to Google, Facebook, payment pages, or other sites. Their privacy practices are their own.

14. Changes

We may update this Policy. The “Last updated” date will change when we do. Continued use of the site or services after an update means you accept the revised Policy. Material SMS program changes will be communicated as required.

15. Contact

Aziel Pets LLC

[email protected]
(210)902-7984